April Loyst
About April Loyst
April Loyst is a Business Analyst Development Program participant and Loyalty & Retention Specialist I at TELUS, with extensive experience in customer service and data analysis.
Current Roles at TELUS
April Loyst currently holds dual roles at TELUS. She is part of the Business Analyst Development Program, which provides her with extensive professional networking opportunities and mentorship through one-on-one director touch points. Additionally, she works as a Loyalty & Retention Specialist I within the Consumer & Small Business Solutions sector in Ontario, Canada.
Previous Positions at TELUS
April Loyst has a long history with TELUS, starting as a Customer Service Representative from 2005 to 2013. She then progressed to an APEX Customer Service Representative for one year from 2013 to 2014. Subsequently, she served as a Customer Service Representative Service 2.0 from 2014 to 2015 and as a Subject Matter Expert 2.0 from 2014 to 2016. In 2020, she worked briefly as a Business Analyst I in the Toronto, Canada Area for two months.
Education Background
April Loyst studied at Laurentian University/Université Laurentienne, where she earned a Bachelor's degree in Psychology. Prior to that, she attended Georgian College from 1995 to 1997, obtaining a Diploma in Law and Security Administration.
Technical Skills and Expertise
April Loyst is proficient in data analysis using OMNI/Tableau and has strong skills in Power Query and SQL for data management. She specializes in storytelling through data to influence and negotiate effectively. She is also skilled at summarizing findings with a quick turnaround time for VP reviews and identifying potential process opportunities based on customer survey verbatims.