April Roper
About April Roper
April Roper is the Manager of Process Improvement & Execution at TELUS, with over 20 years of experience in customer experience management and a strong focus on healthcare innovation.
Current Role at TELUS
April Roper currently serves as the Manager of Process Improvement & Execution within the Strategy & Engagement division at TELUS. In her current role, she is responsible for overseeing the Program Office and ensuring effective execution of process improvements. Her focus is on streamlining operations and driving efficiency across various organizational initiatives.
Career at TELUS
April Roper has had an extensive career at TELUS, starting as a Client Care Specialist in TELUS Wireless in 2005. She progressively took on more challenging roles, including Team Manager and Operations Manager at TELUS Wireless, before moving into strategic positions such as Lean Six Sigma Facilitator, Business Analyst, and Program Manager. More recently, she served as a Business Systems Analyst and later as Manager of Business Analysis within TELUS Health. Throughout her tenure, she has accumulated over 20 years of experience in customer experience management and operational efficiency.
Educational Background
April Roper holds multiple educational qualifications that underpin her career in management and healthcare. She studied Business Administration, Management, and Operations at Georgian College. Additionally, she obtained a Bachelor of Applied Science (BASc) in Health Services/Allied Health/Health Sciences from Georgian College. She also attended Laurentian University where she studied Business, Management, Marketing, and Related Support Services. Furthermore, April has received various Leader Specific Certifications and Trainings in Organizational Leadership.
Leadership and Team Initiatives
During her time at TELUS Health, April Roper led a team responsible for the initial assessment of new opportunities. She has been instrumental in implementing demand reduction programs aimed at improving healthcare delivery. Her team's initiatives have focused on leveraging innovative solutions to enhance healthcare outcomes for Canadians.
Experience and Passion
April Roper is passionate about driving innovative and results-oriented solutions in the healthcare sector. With over 20 years of experience in customer experience management, she has shown a consistent ability to improve service delivery and operational efficiency. Her work focuses on streamlining processes to achieve better healthcare outcomes for the Canadian population.