Armen Djemalian
About Armen Djemalian
Armen Djemalian is a Strategy Manager - Partner Management at TELUS in Montreal, Quebec, Canada, with extensive experience in call center management, business analysis, and client relationship management.
Current Role at TELUS
Armen Djemalian currently holds the position of Strategy Manager - Partner Management at TELUS in Montreal, Quebec, Canada. In this role, he focuses on driving value for customers and shareholders through the oversight and enablement of third-party partner organizations. Armen works with vendors to enhance customer service delivery across Eastern Canada, impacting hundreds of thousands of customers. He emphasizes high-quality outcomes, labor flexibility, and collaborative partnerships.
Previous Positions at TELUS
Before his current role, Armen Djemalian worked at TELUS in various capacities. From 2015 to 2021, he served as a Business Performance Analyst. Prior to that position, he was a Team Manager for Client Account Management and Payment Services from 2011 to 2015. These roles were all based in the Montreal, Canada Area, and collectively, he spent a total of 10 years at TELUS in these functions.
Experience at Shaw Communications
Armen Djemalian has held significant roles at Shaw Communications. From 2010 to 2011, he worked as a Territory Manager. Prior to that, he served as a Call Center Supervisor and Training Integration Supervisor from 2006 to 2010. His responsibilities at Shaw Communications were based in the Montreal, Canada Area.
Education and Certifications
Armen Djemalian has an extensive educational background. He earned a Lean Six Sigma Purple Belt from TELUS in 2016. He studied Gestion des ressources humaines at Université du Québec à Montréal (UQAM) and obtained a certificate. He also earned a Leadership Development Certificate from NAIT between 2008 and 2009. Earlier in his career, he received a DEC in Professional Photography from Dawson Institute of Photography, completing his studies from 1992 to 1996.
Skills and Expertise
With over 16 years of call center experience, Armen Djemalian possesses 14 years in management and business analysis roles. He specializes in business storytelling and data visualization and has more than 10 years of experience in client relationship management with B2B and retail clients. Armen is fully bilingual, with excellent organizational and communication skills in both French and English. His focus includes driving value for customers and shareholders, emphasizing high-quality outcomes, and fostering collaborative partnerships.