Arone Sheriland
About Arone Sheriland
Arone Sheriland is a Business System Analyst II at TELUS in Vancouver, Canada, with experience in the Genesys platform and various roles within the company.
Current Title and Role
Arone Sheriland holds the position of Business System Analyst II at TELUS. Based in the Vancouver, Canada Area, Arone is responsible for various system analysis tasks, including the support of different in-house applications.
Experience with the Genesys Platform
Arone Sheriland has professional experience working with the Genesys platform, a notable skill in the field of business system analysis. This platform is integral to many customer engagement solutions and aligns with his role at TELUS.
Professional Background at TELUS
Arone Sheriland's career at TELUS spans multiple roles over nearly a decade. He started as a Call Center Representative from 2008 to 2016, then transitioned to Business System Analyst from 2016 to 2017. Currently, he serves as a Business System Analyst II, working within the Technology Enablement team.
Salesforce Administration Duties
Within the Technology Enablement team at TELUS, Arone Sheriland fulfills the role of Salesforce Administrator. His duties include managing and optimizing the use of Salesforce tools to support team operations and business processes.
Scrum Master Responsibilities
Arone Sheriland operates as the Scrum Master for the Technology Enablement team at TELUS. In this role, he facilitates agile processes and ensures efficient project management methodologies within the team.
Support for In-house PHP Applications
At TELUS, Arone Sheriland supports additional in-house PHP applications. His technical proficiency and system administration capabilities aid in the maintenance and enhancement of these applications, contributing to operational efficiency.