Arun Chaturvedi
About Arun Chaturvedi
Arun Chaturvedi is a ServiceNow Sr. Developer at TELUS in Toronto with a background in ITIL v3 Process Consulting and Service Operations.
Title
Arun Chaturvedi currently holds the position of ServiceNow Sr. Developer at TELUS in Toronto, Ontario, Canada.
Professional Experience at TELUS
Arun Chaturvedi is currently employed at TELUS as a ServiceNow Sr. Developer in Toronto, Ontario, Canada. In this role, he is responsible for developing and managing ServiceNow solutions to optimize the company's IT Service Management (ITSM) processes.
Previous Roles in ServiceNow Administration
Before joining TELUS, Arun Chaturvedi served as a ServiceNow System Administrator at CBI Health Group in Toronto for 7 months in 2021. Prior to that, he held a similar role at Herjavec Group from 2019 to 2021. In these capacities, he managed ServiceNow platforms, ensuring seamless IT operations and system scalability.
Experience in IT and Cloud Operations
Arun Chaturvedi worked as a Cloud Operations Engineer Associate Manager at Accenture in Bangalore from 2016 to 2018. During this period, he focused on cloud operations management and automation through advanced Excel and VBA scripting.
Business Consulting and IT Service Management
From 2014 to 2016, Arun Chaturvedi was a Business Consultant at Tech Mahindra (formerly Mahindra Satyam) in Bangalore. Prior to this, he spent a decade at Tata Consultancy Services as an Assistant Consultant, where he gained expertise in ITIL v3 Process Consulting and Service Operations, specifically in Incident, Problem, Request, Change, and Configuration Management processes.
Education and Degrees
Arun Chaturvedi holds a Bachelor of Engineering (B.E.) in Electronics and Communications Engineering from BMS College of Engineering, Bangalore, completed in 2004. He also completed his high school education at St. Paul's High School between 1988 and 1998.
Certifications and Expertise
Arun Chaturvedi is certified in several key areas, holding credentials such as PMP, ITIL Expert, ServiceNow System Administrator, CompTIA A+, PRINCE2 Practitioner, and ISTQB-CTFL Software Tester. He has a strong focus on defining Critical Success Factors (CSFs) and measuring Key Performance Indicators (KPIs) for planning and implementing improvement initiatives.
Global Work Experience
Arun Chaturvedi has worked in diverse geographies including APAC, North America (US), LATAM, and the Middle East. This global exposure has provided him with extensive experience in managing multicultural teams and complex IT service environments.