Ashley Dang
About Ashley Dang
Current Title and Positions
Ashley Dang currently holds the position of Resource Coordinator at TELUS, based in Cambridge, Ontario. In this role, she coordinates work for field install technicians in Southwestern Ontario, ensuring job deadlines are met. Simultaneously, she works as an Installation and Service Coordinator at ADT, also located in Cambridge. These positions require her to manage multiple tasks under high-pressure conditions effectively.
Past Work Experience
Before her current roles, Ashley Dang worked at Expertech Network Installation Inc. as a CSC Project Support Associate from 2014 to 2016. In this role, she provided operational support and coordinated projects in the Toronto, Canada Area. Prior to this, she served as a Key Holder at Worldlynx Wireless for a year from 2013 to 2014 in Cambridge, Ontario. These experiences helped her develop strong problem-solving skills and professionalism in customer service.
Educational Background
Ashley Dang completed her Bachelor of Arts (B.A.) in Honours Sociology from McMaster University, where she studied from 2009 to 2013. Her academic background equipped her with excellent verbal and written communication skills, which she has effectively applied in her professional roles.
Technical Proficiencies and Skills
Ashley Dang is proficient in using Telemar / AS-400 and MAStermind applications for operational support. Her technical skills complement her over six years of customer service experience, allowing her to provide operational support to a team of 15-20 technicians and contractors. She is skilled in managing time effectively, working both independently and as part of a team, and addressing daily issues with management and customers personally.