Ashlynn Coates
About Ashlynn Coates
Ashlynn Coates is a Client Care/Client Account Management professional at TELUS with a background in social services and customer support.
Current Position at TELUS
Ashlynn Coates holds a position in Client Care and Client Account Management at TELUS. In this role, she is responsible for handling billing inquiries, account changes, and payment arrangements. Additionally, she possesses skills in level one troubleshooting for resolving customer issues. Her extensive background in customer service and support has equipped her to effectively manage client accounts and ensure customer satisfaction.
Previous Experience at Royal Victoria Regional Health Centre
Prior to her role at TELUS, Ashlynn Coates worked as an Aide at the Royal Victoria Regional Health Centre from 2014 to 2015. During her 7-month tenure, she was involved in providing support and care to patients. Her experience in a healthcare setting contributes to her skillset in case management and client care.
Experience at E3 Community Services
From 2014 to 2016, Ashlynn Coates served as a Residential Support Worker at E3 Community Services. Over her two-year period with the organization, she provided essential support and assistance to residents. This role further developed her abilities in case management and customer service, reinforcing her strong background in social services.
Educational Background
Ashlynn Coates pursued her education at Fleming College, where she earned a Social Service Worker diploma from 2011 to 2013. Prior to this, she attended Collingwood Collegiate Institute from 2006 to 2010. Her formal education in social services laid the foundational knowledge and skills for her subsequent roles in client support and account management.
Early Career and Customer Service Roles
Ashlynn Coates has amassed significant experience in customer service through various roles early in her career. She worked at Shoppers Drug Mart as a Customer Service Representative from 2012 to 2014 in Peterborough, Ontario. She also served in a leadership role at McDonald's Corporation as a Team Leader from 2007 to 2012. These positions honed her customer interaction skills and her ability to function as a team player.