Avishek Biswas
About Avishek Biswas
Avishek Biswas is a Business Systems Analyst II at TELUS in Calgary, Canada, specializing in interaction routing, telecom, operations, and workforce management.
Current Role at TELUS
Avishek Biswas currently holds the position of Business Systems Analyst II at TELUS, based in Calgary, Canada. In this role, Avishek specializes in Interaction Routing, Telecom, Operations, and Workforce Management. He has been with TELUS since September 1, 2006, where he is primarily responsible for managing Contact Center Interaction Routing for the company, which is a major national telecommunications provider.
Expertise in Interaction Routing and Workforce Management
Avishek Biswas has expertise in Interaction Routing, Telecom, Operations, and Workforce Management. His role at TELUS involves overseeing the systems and processes that manage customer interactions within the company's contact centers. His skill set includes developing and optimizing routing systems to enhance operational efficiency and customer experience.
Professional Experience
Throughout his career, Avishek Biswas has amassed experience working in a variety of organizations in different capacities. These roles have equipped him with a diverse skill set and deep understanding of the telecommunications industry, with particular focus on contact center operations and systems analysis.
Achievements in Contact Center Industry
Avishek Biswas is an award-winning professional recognized for his contributions to the contact center industry. His achievements highlight his expertise and dedication to improving contact center operations, optimizing workforce management, and enhancing customer service through effective interaction routing strategies.