Ba Melissa Mclachlan Agile
About Ba Melissa Mclachlan Agile
Melissa McLachlan is a Business Systems Analyst II in Configuration Management at Telus, with extensive international experience in IT service management and process improvement.
Current Role at Telus
Ba Melissa Mclachlan Agile has been working at Telus as a Business Systems Analyst II focused on Configuration Management for over 8 years. Based in Vancouver, British Columbia, Canada, Melissa has held this role since November 2015. Her responsibilities likely include overseeing the configuration management processes, ensuring the integrity and security of IT services, and implementing strategies to maintain system performance and efficiency.
Previous Experience at DDLS
From 2012 to 2015, Melissa worked at DDLS in Sydney, New South Wales, Australia, serving as a Process Product Manager and Subject Matter Expert. In this capacity, she would have been responsible for developing and managing process-related products and providing expertise on best practices and methodologies within the field, contributing to overall organizational efficiency and effectiveness.
Work at Telstra
Melissa's tenure at Telstra from 2009 to 2010 in Canberra, ACT, Australia, saw her take on the roles of Process Architect and Project Manager. During this period, her duties may have included designing and implementing process frameworks and managing various IT projects to improve operational capabilities and streamline workflows.
Educational Background
Melissa holds a Master's degree in Management from the University of Technology Sydney, a program she completed over six years from 2002 to 2008. Additionally, she has studied Leadership at the University of Toronto's Rotman School of Management and Energy at the UBC Sauder School of Business. These educational qualifications support her extensive experience in IT management and leadership roles throughout her career.
International Work Experience
Melissa's diverse international work experience spans several countries, including Canada, Australia, the United States, the United Kingdom, and Germany. This global perspective has likely enriched her professional capabilities, providing her with a broad understanding of different markets, cultures, and business practices. Her various roles across these countries include IT Manager, Service Delivery Manager, and ERP Applications Support, among others.