Barbara Tomasini
About Barbara Tomasini
Barbara Tomasini is a Business Analyst II at TELUS in Montreal, Quebec, Canada, with extensive experience in change management, project management, and call center operations.
Title at TELUS
Barbara Tomasini currently holds the title of Business Analyst II at TELUS in Montreal, Quebec, Canada. Her current role follows an extensive tenure with TELUS in various capacities which showcase her continuously expanding expertise and adaptability within the organization.
Professional Experience
Barbara Tomasini's professional journey includes a significant period at TELUS. She began as an LNR Specialist I in 2013, progressing to LNR Specialist III and later becoming a Business Analyst from 2019 to 2021. She now serves as a Business Analyst II. Her career also features roles at Mercer, Sears Canada, Skylawn, and the Royal Bank, spanning positions such as Translation Coordinator, Pension Administrator, Senior Call Centre Agent and Trainer, and Travel Consultant. Each role has built upon her skills in project management, change management, and client services.
Education at Vanier College
Barbara Tomasini completed her higher education at Vanier College, where she studied Computer Science and Technology. She was awarded a Diploma of College Studies (DEC) after three years, from 1989 to 1992. This foundational education has supported her career in various technical and analytical roles.
Background and Skills
With a Diploma of High School Education (DES) from Polyvalente Emile-Legault and a DEC from Vanier College, Barbara Tomasini possesses a strong educational foundation. Her extensive work history highlights hands-on experience in training and coaching, project and change management, and fostering team spirit. She is proficient in multiple languages, both written and spoken, enhancing her communication skills in diverse work environments.
Specialized Expertise
Barbara Tomasini specializes in various areas including Change Management, Project Management, Communications, and Training. Her career has been marked by a focus on improving procedures and promoting a healthy team spirit. Her experience in call centres further underscores her capability in customer service and team leadership.