Ben Goh
About Ben Goh
Ben Goh is a Senior Program Manager at TELUS, specializing in the TELUS Virtual Assistant (TVA) and based in Vancouver, Canada.
Company
Ben Goh currently works at TELUS, a leading telecommunications company based in Canada. TELUS provides a broad range of telecommunication products and services including internet access, voice, entertainment, healthcare, video, and IPTV television. As a Senior Program Manager for the TELUS Virtual Assistant (TVA), Ben Goh plays a crucial role in improving customer interactions and business operations through advanced technological solutions.
Title
Ben Goh holds the title of Senior Program Manager for the TELUS Virtual Assistant (TVA) in the Vancouver, Canada area. His role involves leading initiatives to transform Virtual Assistants into primary customer contact points, enhancing the overall customer experience for TELUS users.
Education and Expertise
Ben Goh studied Business Administration at Capilano University, where he achieved a Diploma. He also studied Cisco at the Southern Alberta Institute of Technology, earning a CCNA. His educational background equips him with a solid foundation in business and technical skills, enabling him to manage both product and service development projects effectively. Goh is skilled in strategic planning, total life cycle management, and managing multi-million-dollar projects.
Professional Background
Ben Goh began his career at TELUS as a Technical Support Agent from 2003 to 2006, before transitioning to a Learning Specialist in Client Operations Training until 2010. He then worked as Project Prime on the Web Communications team for seven months before taking on the role of Senior Business Analyst at the CE PMO from 2010 to 2017. Currently, he serves as the Senior Program Manager for the TELUS Virtual Assistant (TVA). Prior to his tenure at TELUS, Goh worked at Bell as an Assistant Store Manager in Vancouver for one year.
Achievements
Ben Goh has led the TELUS Automated Customer Experience team, a lean start-up within the broader telecommunications organization. He has been instrumental in transforming Virtual Assistants to become the first point of contact for TELUS customers. Goh is known for his effective communication skills, leveraging customer insights, technical knowledge, and holistic business goals to communicate with all levels of leadership. His multi-talented approach allows him to switch between product and project management and business analysis based on situational needs.