Benjamin Moher
About Benjamin Moher
Benjamin Moher is the Mobility Help Desk & Port Administration Centre (PAC) Team Manager at TELUS in Barrie, Ontario.
Current Role at TELUS
Benjamin Moher is currently the Mobility Help Desk & Port Administration Centre (PAC) Team Manager at TELUS, based in Barrie, Ontario. Since July 2013, he has been responsible for the real-time management of resources and performance within his team. He plays a critical role in identifying, planning, and executing operational improvements to enhance customer experience. Additionally, he manages relationships with numerous internal stakeholders to ensure excellent customer service and participates in the on-call manager rotation and other management coverage as required.
Previous Positions at TELUS
Prior to his current role, Benjamin Moher served as the Collections Frontline Team Manager at TELUS from 2012 to 2013 for one year, also in Barrie, Ontario. Before that, he was a Client Account Manager at Telus Mobility from 2011 to 2012. His extensive experience within the company has enabled him to develop a deep understanding of customer service operations and team management.
Experience at Transcom North America
Benjamin Moher worked as an Account Coordinator at Transcom North America from 2006 to 2012, based in Barrie, Ontario. During his six-year tenure, he gained significant experience in account management, which laid the groundwork for his future roles in the telecommunications industry.
Educational Background
Benjamin Moher holds a Bachelor of Business Administration (BBA) in Business Administration and Management, General, from Athabasca University, where he studied from 2008 to 2011. Prior to that, he achieved a Business Administration diploma from Georgian College, studying from 2004 to 2007. His educational background provided him with a strong foundation in business principles and management techniques.
Team Management and Mentoring
In his role at TELUS, Benjamin Moher is actively involved in mentoring and coaching team members to achieve higher levels of performance and job mastery. He proactively observes and reports real-time call drivers that impact the customer experience and assists as a prime in departmental initiatives to manage operations. His efforts contribute significantly to the overall efficiency and effectiveness of his team.