Benoit Gagnon
About Benoit Gagnon
Benoit Gagnon is the Directeur de boutique at TELUS in Galeries Rive-Nord, with over a decade of managerial experience in both the telecommunications and hospitality industries.
Current Position at TELUS
Benoit Gagnon is currently serving as the Directeur de boutique at TELUS, located in the Galeries Rive-Nord. This role involves overseeing the operations and management of the TELUS retail store, focusing on improving customer experiences and enhancing the store's overall performance.
Past Role at Koodo
From 2020 to 2021, Benoit Gagnon held the position of Directeur de boutique at Koodo, specifically at the Place Versailles location. During his one-year tenure, he managed retail operations, ensuring the store met its sales targets while maintaining high standards of customer service.
Hospitality Industry Experience
Benoit Gagnon has extensive experience in the hospitality industry, having worked at Comfort Inn & Suites Shawinigan for a total of ten years. He started as Superviseur des opérations from 2010 to 2012, then advanced to Directeur général, a role he held for eight years from 2012 to 2020. His responsibilities included operational management and ensuring high-quality service standards.
Educational Background
Benoit Gagnon studied Technique de gestion hôtelière at Collège Laflèche in Trois-Rivières, earning a DEC over the course of four years from 2009 to 2013. This education provided him with the foundational knowledge and skills necessary for his subsequent roles in hospitality management and retail operations.
Transition to Telecommunications Retail Industry
In 2020, Benoit Gagnon transitioned from the hospitality sector to the telecommunications retail industry. With over a decade of managerial experience, he applied his operational and management expertise to his roles at Koodo and TELUS, overseeing retail store operations and driving customer satisfaction.