Betty C.
About Betty C.
Betty C. is a Manager of Business Analysis and Problem Management at TELUS in Vancouver, Canada, with extensive experience in various analytical and consulting roles across multiple industries.
Current Role at TELUS
Betty C. is currently working at TELUS as Manager - Business Analysis, Problem Management in Vancouver, Canada Area. She leads a team responsible for investigating high-severity incidents across multiple operational portfolios including Network, Corporate Systems, and THPS. Betty drives continuous improvement in documentation quality and standards within the team, supports the development of Executive Post-Incident Reviews to extract key outcomes, and manages all executive reporting on a weekly, monthly, and ad-hoc basis.
Previous Experience at TELUS
Betty C. previously worked at TELUS as a Business Consultant from 2016 to 2017 for one year in Vancouver, Canada Area. In this role, she provided consulting services and analytical support to various business units within the company. Her responsibilities likely involved identifying business needs, developing solutions, and ensuring successful implementation of projects.
Work Experience at HSBC
Betty C. served as a Business Analyst at HSBC from 2015 to 2016 for one year. She worked in both Vancouver, Canada Area and London, Greater London, United Kingdom. Her role likely included analyzing business processes and systems, identifying improvement areas, and supporting the implementation of solutions to enhance efficiency and effectiveness within the organization.
Educational Background
Betty C. holds a Master of Business Administration (MBA) in Management of Technology from Simon Fraser University, which she completed from 2012 to 2014. She also has an Applied Information Technology Post-Graduate Diploma from the Information Technology Institute, achieved in 2001. Additionally, she earned a Bachelor of Science (BSc) in Astronomy from The University of British Columbia, where she studied from 1995 to 2000.
Early Career Roles
Earlier in her career, Betty C. held various analytical and writing positions. She worked as a Policy Analyst at British Columbia Lottery Corporation from 2009 to 2015, as an Instructional Designer/Training Program Developer at WebTech Wireless in 2008, and as a Research Analyst/Writer at Momentum A Volt Information Sciences Co Inc from 2006 to 2008. Before this, she served as a Technical Publications Writer at Apex Systems in 2005, and as a Proposal Writer at Venturi Partners from 2003 to 2004 in Seattle, Washington.