Bettyna Marcel
About Bettyna Marcel
Bettyna Marcel is a Business Analyst II at TELUS with over 14 years of experience in various roles, including team management and customer relationship management.
Company
Currently, Bettyna Marcel works at TELUS as a Business Analyst II (D.O). Her affiliation with TELUS has spanned over 14 years, during which she has taken on multiple roles ranging from data network assistance to team management in customer loyalty and retention.
Title
Bettyna Marcel holds the title of Business Analyst II (D.O) at TELUS. She assumed this role in October 2021, transitioning from a position where she managed a team focused on customer relationship management and retention.
Education and Expertise
Bettyna Marcel pursued her education at Concordia University. Throughout her career, she has acquired expertise in various areas including customer relationship management, retention strategies, leadership development, data network assistance, and service relationship management.
Background
Bettyna Marcel has a rich work history at TELUS, beginning as a Data Network Assistance from 2007 to 2009. She then worked as an SRM agent from 2009 to 2013, followed by her participation in the LDP program from 2013 to 2014. From 2014 until 2021, she served as a Team Manager in CRMT - Loyalty & Retention in Montreal, Quebec, Canada.
Achievements
Bettyna Marcel's career at TELUS has been marked by her transition from managing customer retention and loyalty teams to becoming a Business Analyst II. Her roles have equipped her with significant experience in handling customer relationships, retention strategies, and providing data network assistance.