Bill Ko
About Bill Ko
Bill Ko is a Resources Manager at TELUS in British Columbia, Canada, with extensive experience in change management and coaching within a call centre environment.
Title
Bill Ko currently holds the position of Resources Manager at TELUS in British Columbia, Canada. He transitioned to this role after serving as a Team Manager at TELUS for six years, from 2015 to 2021.
Company
Bill Ko has been with TELUS, a prominent telecommunications company, for over eight years. He currently works as a Resources Manager in British Columbia, Canada. His career at TELUS includes a significant tenure as a Team Manager, where he managed various teams and drove operational success from 2015 to 2021.
Education and Expertise
Bill Ko attended Simon Fraser University, where he obtained a Bachelor of Arts (BA) in English. His academic tenure at the university spanned from 2006 to 2011. Additionally, Bill's professional expertise includes extensive experience in change management and coaching within a call centre environment, as well as specializations in data analysis, performance management, and production line management.
Background
Bill Ko has a distinguished background in managing operations and quality control. Before joining TELUS, he worked internationally as an Operations Manager at Wo Fung Paper Making Factory Ltd in Shenzhen, Guangdong, China, from 2011 to 2015. In this role, he oversaw production line management and cultivated vendor relationships, contributing significantly to the company's operational efficiency.
Achievements
Throughout his career, Bill Ko has built engagement and driven results through data analysis and performance management. His role as a Team Manager at TELUS for six years allowed him to refine his skills in managing and coaching call centre teams. His international experience at Wo Fung Paper Making Factory Ltd further honed his abilities in operations management and quality control.