Bo Dhami
About Bo Dhami
Bo Dhami is a Service Assurance Account Manager at TELUS in Vancouver, Canada, with a background in IT, finance, and technical support.
Title
Bo Dhami serves as a Service Assurance Account Manager at TELUS.
Current Role at TELUS
Bo Dhami is currently employed at TELUS in the Vancouver, Canada Area as a Service Assurance Account Manager. In this role, he manages end-to-end incident and escalation management for high-priority incidents (P1/P2) and escalated lower-priority incidents (P3/P4). He is responsible for preparing and validating monthly incident and SLA reports, as well as conducting monthly governance meetings with the COE Director, CSM, and Assurance teams. Furthermore, Bo represents the Assurance team in face-to-face customer meetings.
Previous Roles at TELUS
Before his current role at TELUS, Bo Dhami worked as an Enterprise IT Analyst at the same company from 2011 to 2019. He was based in Burnaby during that period. This eight-year tenure involved various responsibilities within the realm of IT analysis.
Past Experience at JP Morgan Chase
Bo Dhami was employed as a Financial Advisor at JP Morgan Chase from 2007 to 2010. This three-year period allowed him to gain valuable experience in the financial sector.
Early Career at NCO Group
From 2003 to 2007, Bo Dhami worked as a Technical Support Representative at NCO Group. During this four-year period, he developed technical support skills pivotal to his eventual career progression.
Education in Network Administration
Bo Dhami attended The University of British Columbia / British Columbia Institute of Technology from 2010 to 2011, where he obtained a Network Administration and Security Professional (NASP) designation.
Bachelor of Engineering in Electronics and Telecommunication
Bo Dhami earned a Bachelor of Engineering (B.E.) degree in Electronics and Telecommunication from MGM College of Engineering. His studies lasted from 1992 to 1996.