Branden Brooks
About Branden Brooks
Branden Brooks is the Manager of Community & Service Excellence at TELUS in Abbotsford, British Columbia, and an Ice Hockey Official at Canlan Ice Sports.
Current Role at TELUS
Branden Brooks serves as the Manager of Community & Service Excellence at TELUS in Abbotsford, British Columbia, Canada. In this capacity, he supports digital home technicians, installation and repair technicians, and a variety of outside plant facilities in Abbotsford, Mission, and Aldergrove areas. He has held this position since January 2021. Branden's responsibilities include market penetration, improving the consumer experience, and expanding the network footprint. He also collaborates with the fibre build team and engages in community activities to deliver TELUS solutions for consumers while working with municipalities to enhance services within the communities.
Previous Roles at TELUS
Before his current role, Branden Brooks held multiple positions within TELUS. From 2019 to 2021, he was the Field Support Manager in Abbotsford. In the same year, he served as Acting Operations Manager - Mobile & Home for four months in Burnaby. Prior to these roles, he was a Team Manager - Mobile & Home from 2017 to 2019 in Burnaby. Branden also worked as Team Manager - Concierge from 2015 to 2016 and as a Business Analyst - Vendor Management (National Collections Portfolio) from 2014 to 2015 in Vancouver. His earlier roles include Business Analyst - Collection Strategy (Residential Services) from 2013 to 2014 in Burnaby.
Roles at CBV Collection Services Ltd
Branden Brooks worked at CBV Collection Services Ltd from 2010 to 2013 in various capacities. He served as Litigation Support Professional from 2011 to 2013 in Vancouver, and as Collections Officer - Client Portfolio Manager from 2010 to 2011. During his tenure, Branden was responsible for managing client portfolios and providing litigation support.
Education at Simon Fraser University
Branden Brooks studied Business at Simon Fraser University, where he earned a Bachelor's degree. His academic pursuit spanned from 2007 to 2013, equipping him with the foundational knowledge necessary for his extensive career in management and operations.
Ice Hockey Official at Canlan Ice Sports
Currently, Branden Brooks also works at Canlan Ice Sports as an Ice Hockey Official in Langley and Burnaby. This role involves officiating ice hockey games, ensuring the rules are followed, and maintaining fair play. His involvement in sports complements his professional career, showcasing his diverse set of skills and interests.