Brandon Oevering
About Brandon Oevering
Brandon Oevering is the Sr Strategy Manager, Customer Experience Operations Enablement at TELUS, with over a decade of experience in various analytical and strategic roles within the company.
Title
Brandon Oevering holds the title of Sr Strategy Manager, Customer Experience Operations Enablement at TELUS. His role involves driving strategic initiatives to enhance customer experience operations within the company.
Company
Brandon Oevering has been working at TELUS, a leading telecommunications company, for over a decade. Throughout his tenure, he has held various analytical and strategic roles, showcasing his capability and adaptability within the organization.
Previous Roles at TELUS
Brandon Oevering has a significant history with TELUS, having worked in multiple roles. His previous positions include Business Consultant, Performance Strategy & Execution (2017-2020), Sr. Business Analyst, Scorecard Strategy & Presentation (2014-2017), Business Analyst II, CCO Reporting & Analytics (2012-2014), Business Analyst I, Call Center Reporting & Analytics (2011-2012), Help Desk Support Specialist II (2009-2011), and Client Business Analyst II (2008-2009). These roles have contributed to his extensive expertise in strategic analysis and customer experience.
Educational Background
Brandon Oevering studied at Georgian College, which provided the foundational knowledge and skills that have supported his professional career at TELUS. The education he received has been instrumental in his various analytical and strategic roles within the company.
Expertise in Customer Experience Operations Enablement
With a specialization in Customer Experience Operations Enablement, Brandon Oevering focuses on enhancing customer interactions and operational efficiency at TELUS. His strategic initiatives aim to improve overall customer satisfaction and operational performance.
Experience in Performance Strategy and Execution
Brandon Oevering has a strong background in Performance Strategy and Execution, having served as a Business Consultant in this area from 2017 to 2020 at TELUS. His experience has been crucial in formulating strategies that optimize performance metrics and drive business success.
Scorecard Strategy and Presentation
During his tenure as Sr. Business Analyst, Scorecard Strategy & Presentation at TELUS from 2014 to 2017, Brandon Oevering developed and analyzed scorecards to present strategic insights. This role honed his skills in data presentation and strategy formulation.
Call Center Reporting and Analytics
Brandon Oevering has extensive experience in Call Center Reporting and Analytics, a key role he undertook as Business Analyst I and II at TELUS. His work involved analyzing call center data to improve operational efficiency and customer service outcomes.