Brittany Andrews
About Brittany Andrews
Brittany Andrews is a Business Change Analyst at TELUS in Toronto, Canada, with a background in Learning and Development, Technical Analysis, and Customer Service.
Current Role at TELUS
Brittany Andrews currently serves as a Business Change Analyst at TELUS, based in Toronto, Canada. In this role, she facilitates multiple weekly Technical Change Advisory Board meetings, supporting both internal and external stakeholders of TELUS Health and Payment Solutions. Her responsibilities include reviewing and approving Change Requests for readiness and accuracy, ensuring they meet ITIL change requirements, contractual obligations, and internal stakeholder needs. Additionally, she collects data requested for internal and external audits and enforces all Change Management Policies.
Previous Roles at TELUS
Before her current role, Brittany Andrews worked at TELUS in various capacities. From 2012 to 2017, she was a Learning and Development Specialist in Toronto, Canada Area. Prior to that, she served as a Technical Analyst and Subject Matter Expert from 2011 to 2012 in Mississauga, ON. Her time at TELUS has equipped her with a deep understanding of both technical and developmental roles within the company.
Experience at Canadian Tire Corporation
Brittany Andrews started her professional journey at Canadian Tire Corporation. From 2009 to 2011, she worked as a Customer Service Representative in the Returns and Sales department in Oakville, ON. This early experience laid the foundation for her customer service skills and her ability to handle sales transactions, which have been beneficial in her subsequent roles.
Education at Sheridan College
Brittany Andrews pursued higher education at Sheridan College, where she studied Business Administration and Management, General, from 2019 to 2022. Her academic background has provided her with a solid grasp of business management principles, further enhancing her capabilities in her professional roles.
Change Management Expertise
In her current role, Brittany Andrews manages day-to-day change requests and work orders across various system environments, including Staging, Production, and Disaster Recovery. She is responsible for managing weekly change reports across three IT change tools and continuously reviews process activities to identify anomalies or opportunities for efficiency and risk mitigation. Her ability to influence decisions, negotiate, and consult with various stakeholders underscores her expertise in change management and ITIL practices.