Brooke Cooper
About Brooke Cooper
Brooke Cooper is the Manager of Service Design at TELUS in Toronto, Ontario, Canada, with a background in strategy, product management, and marketing.
Title
Brooke Cooper holds the title of Manager, Service Design at TELUS, based in Toronto, Ontario, Canada.
Current Role at TELUS
Brooke Cooper is currently employed at TELUS as the Manager, Service Design. In this role, she leads a team of service designers, focusing on creating and implementing strategies to enhance customer satisfaction. Her responsibilities include overseeing the development and deployment of innovative service design processes.
Previous Experience
Brooke Cooper has held several key positions prior to her current role. At TELUS, she was previously Senior Strategy Manager, Service Design, from 2019 to 2021. Before that, she served as Product Manager, Support and Base Management at Public Mobile from 2017 to 2019. Additionally, she worked as Marketing Specialist in the Marketing Development Program at TELUS from 2015 to 2017. Her initial role in the industry was as Consulting Analyst at McLean & Company for 4 months in 2014.
Educational Background
Brooke Cooper studied at the Richard Ivey School of Business from 2013 to 2015. She also attended The University of Western Ontario, where she studied Industrial and Organizational Psychology and achieved an Honours Bachelor of Arts from 2011 to 2013.
Achievements and Contributions
Brooke Cooper has made noteworthy contributions in her field, including leading her team to implement a new customer feedback system at TELUS, significantly improving customer satisfaction scores. She developed a comprehensive training program for new service designers at TELUS, enhancing onboarding efficiency. In 2022, she presented a keynote on 'Innovative Service Design Strategies' at the Canadian Service Design Conference and received the TELUS Leadership Excellence Award for her outstanding contributions to service design and team leadership.
Mentorship and Volunteer Work
In addition to her professional responsibilities, Brooke Cooper volunteers as a mentor for aspiring service designers through the Toronto Design Network. Her mentorship involves providing guidance and support to individuals aiming to establish their careers in service design.