Carla Thomas
About Carla Thomas
Carla Thomas is the Vice President of Development & Support, Business & Enterprise Systems at TELUS, with extensive experience in technology and management roles.
Company
Carla Thomas is currently working at TELUS Health as Vice President, Technology Payor Solutions. She also holds a parallel role at TELUS as Vice President, Development & Support, Business & Enterprise Systems in the Edmonton, Canada area.
Title
Carla Thomas holds the title of Vice President, Development & Support, Business & Enterprise Systems at TELUS, and Vice President, Technology Payor Solutions at TELUS Health.
Career Journey at TELUS
Carla Thomas has had a long and progressive career at TELUS. Starting as a SAP HR Business Systems Analyst from 1997 to 2001, she rose to Manager, Information Systems from 2008 to 2010. She then served as Director, Information Systems from 2010 to 2017 and as Vice President, Development & Support, Shared Services from 2017 to 2020. In her current role, she is Vice President, Development & Support, Business & Enterprise Systems.
Previous Experience
Before joining TELUS, Carla Thomas worked at Accenture as a Sr. Manager from 2004 to 2007 and at Allied Domecq as a Project Manager from 2002 to 2004. Her roles at these companies included integrating multiple HR systems and overseeing large-scale IT transformations.
Education and Certifications
Carla Thomas has completed advanced education and certifications from prestigious institutions. She holds an MBA in Executive Management from Royal Roads University and a Bachelor of Management in Human Resources from Athabasca University. She also earned a Bachelor of Arts in Political Science from the University of Alberta. Additionally, she has received certifications in Digital Transformation from MIT, SAFe 5 DevOps Practitioner, and a Certificate in Information Systems from the Alberta School of Business, University of Alberta.
Leadership and Achievements
In her leadership roles, Carla has managed teams as large as 350 and handled project budgets exceeding $10M. She led the centralization of technology frameworks at TELUS, enhancing operational efficiency, and standardized processes to notably reduce operational costs. She has also focused on increasing self-service functionality within systems to improve user experience. Her initiatives consistently built engaged and effective teams with high employee engagement scores, as indicated by AON Hewitt’s Global Employee Research Database.