Carley Brandon
About Carley Brandon
Carley Brandon is the Strategy Manager for Business Strategy & Development in Mobility Customer Experience at TELUS. She has over 17 years of experience at TELUS, transitioning from human resources to strategic management roles.
Company
Carley Brandon currently works at TELUS as a Strategy Manager in Business Strategy & Development focusing on Mobility Customer Experience. She has been with TELUS for over 17 years in various roles and locations, showcasing her versatility and commitment to the company.
Title
Carley Brandon holds the title of Strategy Manager in Business Strategy & Development with a specialization in Mobility Customer Experience at TELUS. This role emphasizes her strong background in crafting and executing strategic initiatives to enhance customer experience.
Education and Expertise
Carley Brandon’s educational background includes a Bachelor’s Degree in English & Economics from the University of Prince Edward Island and a Human Resources Management Certificate (CHRM) from Georgian College. Additionally, she completed courses in Organizational Leadership at the University of Toronto's Rotman School of Management and attended the TELUS Managers Business School. Her expertise spans across human resources, business strategy, and customer experience.
Career Background
Carley Brandon has an extensive career history, predominantly at TELUS. She began as a Recruiter for Call Centres and Corporate Stores and transitioned through roles such as Team Manager, Business Analyst II, Operations Manager, and currently, Strategy Manager. Her experience stretches over 17 years at TELUS, working across locations including Vancouver, Montreal, Toronto, Barrie, and Rimouski. Prior to TELUS, she worked at TeleTech as a Human Resources Generalist and at Convergys as an Employee Relations Specialist.
Achievements
Carley Brandon has been instrumental in the development and implementation of mobility customer experience programs at TELUS. Her transition from human resources to strategic management highlights her adaptable skill set. She has played key roles in various strategic initiatives designed to enhance customer experiences, backed by her comprehensive understanding of both human resources and business strategy.