Carlo Jesus Yap
About Carlo Jesus Yap
Carlo Jesus Yap is a Business Helpdesk Specialist at Telus in Vancouver, British Columbia, Canada, with over 14 years of experience providing Tier 3 technical support for complex phone services, DSL, VOIP, and mobility issues.
Current Role at Telus
Carlo Jesus Yap is currently employed at Telus in Vancouver, British Columbia, Canada, where he serves as a Business Helpdesk Specialist. In his role, Carlo provides Tier 3 technical support for complex phone services, DSL, VOIP, and mobility issues. He has been with Telus since January 2009, accumulating over 14 years of experience in the company's operations and technical support services.
Previous Experience at Convergys
Before joining Telus, Carlo Jesus Yap worked at Convergys as a Technical Support Representative. His tenure at Convergys spanned from 2005 to 2009, a total of four years, during which he provided technical support in Cincinnati, Ohio, United States. His role involved addressing and resolving various technical issues, thereby honing his expertise in customer support and technical problem-solving.
Early Career at Ambergris Solutions
Carlo Jesus Yap's early career includes a period at Ambergris Solutions, where he worked as a Customer Interaction Associate. He was with the company from 2003 to 2005 for two years. In this capacity, Carlo handled customer interactions and provided essential support services, laying a solid foundation for his subsequent roles in technical support and customer service.
Educational Background
Carlo Jesus Yap pursued higher education at notable institutions, starting with a decade of study in Education at Pasig Catholic College from 1989 to 1999. He then attended the University of Santo Tomas, where he studied Clinical Psychology and earned a Bachelor of Science degree from 1999 to 2001. Later, Carlo furthered his education at the University of the Philippines, where he studied Multimedia and obtained a Bachelor of Arts degree between 2010 and 2015.
Specialization in Technical Support
With a career spanning over multiple roles in different companies, Carlo Jesus Yap specializes in operations technical support and phone support for telecommunications. His expertise includes providing Tier 3 technical support for complex services such as DSL, VOIP, and mobility issues. This specialization has enabled him to significantly contribute to Telus, a leading Canadian telecommunications company.