Carlos Figueroa
About Carlos Figueroa
Carlos Figueroa is a Technical Account Manager at TELUS in Guatemala, with extensive experience in business continuity, analysis, and customer service.
Current Role at TELUS
Carlos Figueroa serves as a Technical Account Manager at TELUS in Guatemala. In this role, he acts as the main technical advisor and voice of the customer for TELUS clients, ensuring their needs and expectations are met. He is responsible for leading the delivery of new technology solutions and supporting the enhancement of existing systems. Carlos coordinates and assigns company resources to manage client expectations effectively.
Previous Positions at TELUS
Carlos Figueroa has held multiple positions at TELUS in Guatemala. From 2016 to 2020, he worked as a Business Continuity Analyst, focusing on business continuity planning and risk management. Prior to that, he served as a Business Analyst from 2012 to 2016, where he was involved in data analysis and process improvement initiatives. His experience in these roles has equipped him with a robust understanding of business processes and risk mitigation strategies.
Educational Background
Carlos Figueroa has a strong educational background. He attended Universidad de San Carlos de Guatemala, where he studied Project Formulation and Evaluation and is a Candidate for a Master's Degree. He also holds a Bachelor’s Degree in Business Administration from Universidad Galileo, which he completed from 2012 to 2017. Additionally, he completed his high school education at Centro Escolar El Roble, from 2000 to 2006, earning his High School/Secondary Diplomas and Certificates.
Professional Certifications
Carlos Figueroa holds several professional certifications that underline his expertise in his field. He is certified as an Associate Business Continuity Professional (ABCP) and holds a Lean Six Sigma Yellow Belt (LSSYB). These certifications complement his extensive experience in business continuity planning, process improvement, and risk management.
Early Career Experience
Carlos Figueroa has a diverse early career experience. From 2011 to 2012, he worked at NCO Group as a Customer Service Representative. Prior to that, he was a Team Manager at Red Ventures from 2009 to 2010. He also gained technical experience as an IT Support Technician at Invention Guatemala from 2007 to 2008. These roles have provided him with a solid foundation in customer service, team management, and technical support.