Carlton D.
About Carlton D.
Carlton D. is a Business Help Desk Specialist at TELUS in Montreal, Quebec, Canada, with over a decade of experience in IT and technical support.
Company
Carlton D. is currently working at TELUS in Montreal, Quebec, Canada. TELUS is a leading telecommunications company providing a wide range of communication products and services, including wireless, data, IP, voice, television, entertainment, and video. Carlton holds the position of Business Help Desk Specialist, where he continues to contribute to the company’s success.
Title
Carlton is a Business Help Desk Specialist. His role involves managing and resolving technical support issues, onboarding new users, and ensuring that business operations run smoothly by providing comprehensive software support.
Education and Expertise
Carlton has over a decade of experience in the IT field, with specialization in technical support and customer satisfaction. He has developed proficiency in software support, user onboarding, maintaining and upgrading PCs, and guiding customers through technical processes to achieve their goals.
Background
Carlton's career began at Youmano as Lead Technical Specialist from 2010 to 2011 in Montreal, Quebec, Canada. He then transitioned to Phocus Contact Solution Inc as a Technical Support Specialist from 2012 to 2014, followed by a four-year tenure at TELUS as a Data Network Assistant from 2014 to 2018. He then moved to Google, where he worked as a G Suite Support - Help Desk Specialist III - Email / Migration & Sync Specialist from 2018 to 2020. Carlton returned to TELUS, where he is currently employed.
Achievements
Carlton is known for his strong track record in resolving complex technical issues and significantly improving operational efficiencies. His expertise in customer satisfaction has been demonstrated in various roles, from maintaining and updating PCs to enhancing user experience via comprehensive support. His skills have led to notable improvements in customer satisfaction and operational efficiency in each of his roles.