Carol Mah
About Carol Mah
Carol Mah is a Sr Business Analyst at TELUS with extensive experience in various roles at the company over two decades.
Title
Carol Mah serves as a Sr Business Analyst at TELUS, leveraging extensive expertise in business analysis and customer experience.
Company
Carol Mah has a long-standing career with TELUS, having held multiple positions including Sr Business Analyst, NCAMS Functional Prime, Business Analyst II, and Business Office Manager. Her diverse roles have provided her with deep insights into the company's operations and customer needs.
Education and Expertise
Carol Mah is highly educated, holding certifications and degrees from several institutions. She achieved the Own.it Certification from TELUS, pursued Business-Management Systems and Accounting from the British Columbia Institute of Technology (BCIT), and completed a Leadership Program at Vancouver Community College. This diverse educational background supports her expertise in business strategy, management, and leadership.
TELUS Business Customer Experience and PMO
Carol Mah has played a significant role in TELUS' Business Customer Experience & PMO, contributing to the company’s strategy and project management efforts. Her work has been instrumental in supporting TELUS' corporate priority of delivering on the Future Friendly brand promise by focusing on customer-centric initiatives.
Development of Business Strategy and Roadmap
Carol Mah developed a business strategy and roadmap for a 24x7 web self-service portal aimed at enhancing the experience for Enterprise customers. This initiative underscores her capabilities in strategic planning and enhancing customer experiences.