Carole Kassis
About Carole Kassis
Carole Kassis is a Loyalty and Retention Specialist at TELUS in Vancouver, British Columbia, Canada, with over nine years of experience in customer loyalty and retention strategies.
Current Role at TELUS
Carole Kassis is currently employed at TELUS as a Loyalty and Retention Specialist. Based in Vancouver, British Columbia, Canada, Carole has dedicated over nine years to TELUS, starting her tenure in August 2014. Her role focuses on developing and implementing strategies to retain customers and enhance their loyalty to the company.
Previous Experience at Planète Mobile
Before joining TELUS, Carole Kassis worked at Planète Mobile as a Ventes from 2012 to 2013 in Montréal, Quebec, Canada. During her one-year tenure, she gained valuable experience in sales, which later complemented her expertise in customer loyalty and retention. This role marked the beginning of her professional journey in the telecommunications industry.
Education at École Des Sciences De La Gestion (esg Uqam)
Carole Kassis pursued her higher education at École Des Sciences De La Gestion (esg Uqam), where she studied Business Administration and Management, with a focus on Human Resources Management. From 2014 to 2017, she developed a solid foundation in business principles and HR practices, which have been instrumental in her career as a Loyalty and Retention Specialist.
Specialization in Customer Loyalty and Retention
Carole Kassis specializes in customer loyalty and retention strategies. Her role involves understanding customer needs, identifying ways to improve customer satisfaction, and designing programs to enhance customer loyalty. Her extensive experience at TELUS has equipped her with the skills needed to effectively keep customers engaged and reduce churn rates.
Background in Human Resources Management
In addition to her expertise in Business Administration and Management, Carole Kassis has a background in Human Resources Management. This dual focus has enabled her to approach customer loyalty and retention with a comprehensive understanding of both business operations and the human factors that influence customer decisions. Her HR skills contribute to creating a positive customer experience and fostering long-term relationships.