Caroline Marquis Gauthier
About Caroline Marquis Gauthier
Caroline Marquis Gauthier is a Process Owner at TELUS Business with over 15 years of experience in business analysis and process excellence.
Company
Caroline Marquis Gauthier is currently employed at TELUS. She holds multiple roles within the organization, including Process Owner, Senior Business Analyst, and Manager of Business Care for TELUS Business. Additionally, she is the Directrice of service à la clientèle Affaires at TELUS Business.
Title
Caroline Marquis Gauthier serves as the Process Owner at TELUS. Her role encompasses responsibilities that include managing business processes, improving operational efficiency, and enhancing customer experience.
Education and Expertise
Caroline Marquis Gauthier holds a Bachelor of Administration degree, specializing in International Commerce, from the University of Ottawa / Université d'Ottawa, where she studied from 2000 to 2003. She also achieved a DEC in Human Sciences from Cégep de Rimouski (1998-2000) and completed a program in Workplace Management at the Université du Québec à Rimouski.
Background
Caroline Marquis Gauthier's career at TELUS began in 2003 with a role in customer service, followed by positions as a Business Analyst and Process Improvement Leader in Rimouski, Quebec. She served as Senior Process Improvement Consultant from 2016 to 2019. Her extensive experience spans over 15 years in business analysis, operational efficiency, and customer experience enhancement.
Achievements
Gauthier's expertise includes managing cross-functional teams and driving projects with multiple deliverables. She is skilled in planning, problem-solving, communication, and presentation. Her experience extends to opportunity assessment, road-mapping, and change management, making her a valuable asset in facilitating successful collaborative initiatives both virtually and face-to-face.