Céline Leclerc
About Céline Leclerc
Céline Leclerc is the Directrice, Développement De Services Et Architecture at Telus in Vancouver, British Columbia, Canada.
Company
Céline Leclerc is currently working at Telus, a prominent Canadian telecommunications company, based in Vancouver, British Columbia, Canada. Telus is known for providing a wide range of telecommunications products and services, including internet, TV, and phone services, both for individual consumers and businesses.
Title
Céline Leclerc holds the position of Directrice, Dã Veloppement De Services Et Architecture at Telus. In this capacity, she oversees the development of services and architecture, playing a crucial role in managing and evolving the service landscape for the company.
Education and Expertise
Céline Leclerc studied at Université Laval from 1988 to 1992. Throughout her career, she has developed specialized expertise in managing Internet and WAN/IP-MPLS services, managed IT, Voice over IP (VoIP), call centers, managed security, and collaborative services. Her in-depth knowledge and experience have significantly contributed to her successful career trajectory.
Professional Background
Céline Leclerc has an extensive professional background, starting as a Marketing - Product Manager at Telus from 1996 to 2002 in Vancouver. Her current role as Directrice, Dã Veloppement De Services Et Architecture, involves leading teams and integrating complex service architectures. A notable project includes leading the implementation of an ITIL managed framework with 21 processes for the Quebec Government.
Key Projects and Initiatives
Céline Leclerc has been instrumental in implementing a dedicated service desk and an ITIL managed framework for the Quebec Government, integrating client and Telus operational activities. She has developed a product evolution roadmap for new product introductions and business custom solution programs. Her leadership extends to managing a direct report team of 25 employees alongside cross-functional teams, including project managers, architects, and business analysts.