Celine Mac Leod
About Celine Mac Leod
Celine Mac Leod is a Small Business Account Specialist at TELUS with over 10 years of experience in customer service and sales.
Current Role at TELUS
Celine Mac Leod is currently serving as a Small Business Account Specialist at TELUS. In this role, she specializes in customizing communication plans tailored to the needs of small businesses. Her responsibilities include providing direct contact information for business inquiries, ensuring a high level of accessibility and customer focus.
Work History at TELUS
Celine has been with TELUS for over five years, during which she has held various positions. She started as a Sales Representative from 2017 to 2018, was promoted to Senior Sales Representative from 2018 to 2020, and briefly served as a Small Business Sales Specialist in 2020 before taking on her current role. Her extensive experience at TELUS highlights her expertise in sales and customer service.
Previous Work Experience
Before joining TELUS, Celine gained valuable experience in multiple roles. She worked as a Technical Services Specialist at the Town of Oakville in 2016. Additionally, she held internships and positions at The Condo Store Realty Inc., Brokerage and Oakville Soccer Club between 2015 and 2016. Her early career included customer service roles at Joe Fresh and Loblaw Companies Limited from 2011 to 2016, where she developed a strong foundation in customer service.
Educational Background
Celine Mac Leod studied at Brock University from 2014 to 2018, earning a Bachelor's Degree in Business/Corporate Communications. She completed her high school education at St. Ignatius of Loyola Secondary School from 2010 to 2014. Her academic background complements her extensive professional experience in the customer service and sales sectors.
Specializations and Skills
With over 10 years of experience in the customer service industry, Celine specializes in customizing communication plans for small businesses. She has a robust background in both technical services and sales, which equips her to provide comprehensive solutions for her clients' needs. Her role at TELUS exemplifies her expertise and dedication to client satisfaction.