Chantelle Small
About Chantelle Small
Chantelle Small is the Manager of Client Experience - Data & Technology at TELUS, with over 15 years of experience in various managerial roles within the company.
Company
Chantelle Small works at TELUS, a leading telecommunications company in Canada. She has been a part of TELUS for over 15 years, demonstrating a long-term commitment to the company. Over the years, she has contributed to various managerial roles, significantly impacting the organization’s client experience and data technology initiatives.
Title
Chantelle Small holds the position of Manager Client Experience - Data & Technology at TELUS. She transitioned into this role in December 2018. In this capacity, she focuses on enhancing the client experience through the strategic use of data and technology. Her role involves overseeing projects that bridge the gap between technology and customer satisfaction.
Education and Expertise
Chantelle Small studied at Stephen Leacock. Her expertise spans across various domains including strategy, performance analysis, program management, and operations management in the telecommunications industry. Her broad skill set has equipped her to handle complex managerial roles efficiently, making her a significant contributor to TELUS's success.
Background
Chantelle Small's career at TELUS began as Operations Manager from 2005 to 2008. She then served as Program Manager in Scarborough from 2009 to 2012. From 2012 to 2016, she worked as a Strategy Manager. Later, she took on the role of Performance Analysis Manager from 2016 to 2018. Since December 2018, she has been the Manager Client Experience - Data & Technology. Throughout her tenure, she has acquired extensive experience in various strategic and analytical roles.
Achievements
While specific projects and accomplishments are not listed, Chantelle Small's 15-year tenure at TELUS itself indicates a significant level of achievement and contribution. Her roles have evolved from operations to strategy and performance analysis, culminating in her current position focused on client experience and data technology. Her ability to transition through various managerial positions highlights her adaptability and expertise in the telecommunications industry.