Charlene Sant Wells
About Charlene Sant Wells
Charlene Sant Wells is the Manager of Payroll Strategy, Optimization & WFM at TELUS in Toronto, Ontario, Canada, overseeing a payroll budget of $80 million across approximately 320 stores.
Title
Charlene Sant Wells holds the position of Manager, Payroll Strategy, Optimization & WFM at TELUS. She operates out of Toronto, Ontario, Canada and oversees significant payroll operations for the company.
Current Role at TELUS
In her current role at TELUS, Charlene Sant Wells manages a payroll budget of $80 million across approximately 320 TELUS and Koodo stores. She leads a team that focuses on developing payroll forecasting strategies, tools, and processes to optimize full-time equivalent (FTE) efficiencies and maximize sales productivity. Charlene collaborates closely with finance to build annual, quarterly, and monthly budgets and execute strategic goals. She also works with HR and sales teams to design and implement measures to address hiring needs and capacity constraints.
Past Positions at TELUS
Charlene Sant Wells has held multiple managerial roles at TELUS. From 2016 to 2021, she served as Manager, Channel Operations on the Retail Excellence Team. Previously, from 2011 to 2016, she was the Manager, Channel Marketing Products & Services/Inventory Distribution. From 2001 to 2008, she worked as Manager, Supply Operations - Corporate Retail Inventory. These positions were all based in Toronto, Ontario, Canada.
Experience at Loblaw Companies Limited
Before joining TELUS, Charlene Sant Wells worked at Loblaw Companies Limited. From 1987 to 2001, she was the Manager of Retail Services, Advertising & Marketing, Ethnic Foods in Toronto, Canada Area. During her time there, she honed her skills in retail services and marketing.
Education and Expertise
Charlene Sant Wells completed her education in Economics at York University, graduating in 2001 after four years of study. She also attended the SAP Training Academy, where she achieved a qualification in Supply Chain Management (SCM) during an 11-month program in 2006. Her educational background and training have provided her with a deep understanding of economics and supply chain management, which she has applied throughout her career.