Charles Hui
About Charles Hui
Charles Hui is the Practice Lead for Customer Experience and Digital Solutions at TELUS International in Vancouver, British Columbia, Canada.
Current Role at TELUS International
Charles Hui is serving as the Practice Lead for Customer Experience and Digital Solutions at TELUS International. He is based in Vancouver, British Columbia, Canada. He began this role in April 2020 and has since been responsible for leading the customer experience and digital solutions practice. His work includes developing and implementing strategies that enhance customer engagement and digital transformation initiatives.
Career History at TELUS
Charles Hui has an extensive tenure at TELUS, accumulating over 16 years of experience within the organization. He progressed from a Solution Architect in Managed IT Solutions, a role he held from 2004 to 2018, to Practice Lead - Managed IT Solutions, Collaboration, and Security, a role he held from 2018 to 2020. Currently, he holds a leadership position at TELUS International, showcasing his deep expertise and long-standing commitment to the company.
Educational Background
Charles Hui has undertaken extensive academic training to support his professional career. He studied at the British Columbia Institute of Technology and also attended Simon Fraser University. These educational qualifications have provided him with a solid foundation in technology and business, which he leverages in his role at TELUS International.
Expertise in IT Solutions and Customer Experience
With over 16 years of experience at TELUS, Charles Hui possesses specialized knowledge in managed IT solutions, collaboration, and security. In his current role, he applies his deep understanding of customer experience and digital solutions. His background includes leading IT initiatives, optimizing digital engagement strategies, and driving security solutions.