Chelsea Fenrich
About Chelsea Fenrich
Chelsea Fenrich is a Client Service Manager at TELUS in Vancouver, Canada, specializing in relationship management for medium and large business clients.
Title and Current Role
Chelsea Fenrich is currently a Client Service Manager at TELUS in the Vancouver, Canada area. Her role involves managing a large base of accounts across British Columbia, Alberta, and Ontario. She serves as the single point of contact for customers, ensuring that client escalations are handled quickly and efficiently.
Previous Experience at TELUS
Chelsea Fenrich has extensive experience at TELUS, having worked in various roles over the years. From 2016 to 2017, she served as a Sales Business Analyst, and before that, she was a Sales Representative from 2008 to 2016. These roles provided her with a solid foundation in sales and business analysis within the telecommunications industry.
Education and Certifications
Chelsea Fenrich is an ITIL Certified professional. Her certification underlines her expertise in relationship management specifically within the realms of medium and large business clients. This certification has equipped her with the skills necessary to effectively manage client services and drive continuous service improvement initiatives.
Client Service Management
In her role as Client Service Manager, Chelsea Fenrich leads governance meetings to ensure effective client service management. She drives continuous service improvement initiatives aimed at strengthening client relationships. Additionally, she identifies process gaps and facilitates meetings with key stakeholders to ensure these gaps are resolved.
Project Leadership and Relationship Management
Chelsea Fenrich has led numerous projects involving both internal and external customers. Her expertise in relationship management allows her to focus on maintaining and strengthening client relationships. She is adept at identifying process gaps and working collaboratively with stakeholders to implement effective resolutions.