Cheryl D'mello, Pmp
About Cheryl D'mello, Pmp
Cheryl D'mello, PMP, is the Manager of Information Services at TELUS, leading the Automated Customer Experience Team with a focus on AI initiatives.
Title
Cheryl D'mello, PMP, is the Manager of Information Services at TELUS.
Current Role at TELUS
Cheryl D'mello currently holds the position of Manager of Information Services at TELUS. She leads the Automated Customer Experience Team, with a focus on Artificial Intelligence initiatives, particularly Voice and Chatbot Solutions. Her role involves overseeing the integration of advanced AI technologies to enhance customer interaction and streamline service processes.
Previous Positions at TELUS
Before becoming the Manager of Information Services, Cheryl D'mello served in several key roles at TELUS. From 2018 to 2021, she was a Senior Program Manager, and prior to that, she was a Senior Project Manager from 2015 to 2018. Her earlier roles at TELUS included being a Project Analyst from 2006 to 2008 and a Change Management Specialist from 2005 to 2006. These positions collectively provided her with extensive experience in program management, project oversight, and change management.
Educational Background
Cheryl D'mello holds a Bachelor’s degree in Business/Commerce from Ryerson University, where she studied from 2001 to 2004. Additionally, she pursued further education at Seneca College. Her academic background provides a solid foundation in business principles and practices, supporting her professional roles and contributions.
Professional Expertise
Cheryl D'mello is skilled in Business Process Improvements and Agile principles and methodologies. Her expertise includes managing a Project Management Office (PMO), leading cross-functional teams, executing change management, and handling vendor management. Her track record in the telecommunications industry highlights her ability to lead large multi-million dollar transformational initiatives effectively.