Christopher Estrada
About Christopher Estrada
Christopher Estrada is a Learning Specialist II at TELUS with over 20 years of experience in the telecommunications industry, specializing in customer loyalty, retention strategies, and learning program development.
Current Position at TELUS
Christopher Estrada currently holds the position of Learning Specialist II at TELUS. With this role, he is responsible for the development and implementation of learning programs within the company. This position leverages his extensive experience in both learning delivery and design, as well as his background in telecommunications.
Career History at TELUS
Christopher Estrada has had a long and diverse career at TELUS, starting in 2002. His roles have included positions such as Store Manager, Loyalty and Retention Specialist III, Learning Specialist (Design), Escalation Management Team member, and Learning Specialist (Delivery). His tenure at TELUS has given him substantial experience in customer loyalty, retention strategies, and learning development.
Key Roles and Responsibilities
Throughout his career at TELUS, Christopher Estrada has handled a variety of roles, each with its distinct responsibilities. As a Loyalty and Retention Specialist, he focused on maintaining customer satisfaction and retention. In his role within the Escalation Management Team, he dealt with complex customer issues. Transitioning into learning and development, he engaged in both the design and delivery of training programs, enhancing employee skills and knowledge.
Educational Background
Christopher Estrada has a strong educational foundation that complements his professional experience. He studied Business Marketing at Humber College, earning an Honours Diploma. Additionally, he pursued studies in Adult and Continuing Education and Teaching at Seneca College of Applied Arts and Technology. This educational background has equipped him with the skills necessary for his roles in business management and learning development.
Experience in Telecommunications
With over 20 years in the telecommunications industry, Christopher Estrada has gathered a wide array of experiences. Starting his career as a Store Manager, he transitioned into customer loyalty and retention, and later into learning and development roles within TELUS. His experience covers customer service, complex issue resolution, and the design and delivery of training programs, making him a versatile professional in the field.