Claire Oliver
About Claire Oliver
Claire Oliver is the Manager of Community & Service Excellence at TELUS in Calgary, Alberta, Canada, with over 16 years of experience in various managerial and representative roles at the company.
Title
Claire Oliver is the Manager of Community & Service Excellence at TELUS, based in Calgary, Alberta, Canada. In this role, she focuses on fostering community engagement and enhancing service quality across the board.
Career at TELUS
Claire Oliver has dedicated over 16 years of her professional career to TELUS, holding various managerial and representative roles. Her tenure at TELUS began as a Client Account Representative from 2007 to 2013 in Burnaby, BC. She then progressed to become the Team Manager for Account Management (2013-2015), Customer Escalations (2015-2017), and Loyalty and Retention (2018-2019) before assuming her current role in Community & Service Excellence in Calgary.
Education and Expertise
Claire Oliver holds a Bachelor's Degree in Business Administration with a focus on Human Resources Management from Kwantlen University College, where she studied from 2011 to 2016. Her academic background has equipped her with essential skills in business and human resources that she applies in her managerial roles.
Customer Satisfaction and Team Leadership
With extensive experience in managing customer-related issues, Claire has led customer escalations and loyalty and retention teams at TELUS. Her focus on customer satisfaction has been a pivotal aspect of her career. She is also adept at leading virtual teams, a skill crucial in today's remote working environments.
Community and Service Excellence Initiatives
Since 2019, Claire Oliver has been instrumental in driving initiatives aimed at community and service excellence at TELUS. Her efforts contribute significantly to enhancing service quality and fostering a sense of community both within the organization and among its customers.