Claudette Mac Isaac
About Claudette Mac Isaac
Claudette Mac Isaac is a Technology Specialist at TELUS in Edmonton, AB, responsible for designing and programming end user devices and voicemail applications.
Current Role at TELUS
Claudette Mac Isaac holds the title of Technology Specialist at TELUS in Edmonton, AB. In addition to this role, she serves as an Applications Support Analyst in the Edmonton, Canada area. Her responsibilities encompass the design and programming of end user devices and voicemail applications. Claudette is also involved in the administration and training of end users, creating customized documentation tailored to client needs.
Technical Responsibilities and Expertise
Claudette's expertise extends to administering and designing Cisco Unified Communications and Unity Connections systems. She also handles the administration and design of Avaya Communication Manager and Aura Messaging. Additionally, her skill set includes working with Nortel Networks CS1K, enabling her to manage a diverse range of communication frameworks effectively.
Client Support and Training
As part of her role at TELUS, Claudette is tasked with providing administration and end user training for clients. She ensures that clients are well-versed in the use of their communication systems and oversees the creation of customized documentation to facilitate this training. This documentation is specifically tailored to meet the unique needs of each client.
TC2 – Cloud Solution Implementation Team
Claudette contributes to TELUS's implementation team for the TC2 – Cloud Solution. This role involves a strategic approach to integrating cloud technologies, ensuring that the solution meets the operational needs of clients effectively. Her involvement underscores her proficiency in modern cloud-based communication solutions.