Claudia Torres
About Claudia Torres
Claudia Torres is the Global Customer Experience Manager at TELUS, known for implementing a new customer feedback system that increased satisfaction scores by 15%. She holds a Master's in Business Psychology and a Bachelor's in Business Administration from ESI School of Management.
Title
Claudia Torres is the Global Customer Experience Manager at TELUS.
Company
Claudia Torres is currently working at TELUS as the Global Customer Experience Manager. She previously held other roles at TELUS, including Customer Experience Manager from 2019 to 2021 in Telus El Salvador, and Quality Assurance Team Lead from 2012 to 2019.
Education and Expertise
Claudia Torres holds a Master's degree in Business Psychology from ESI School of Management, obtained between 2020 and 2021. She also earned a Bachelor's degree in Business Administration and Management from the same institution, completed from 2016 to 2018. Additionally, Claudia is a certified Six Sigma Green Belt, specializing in process improvement and quality management.
Achievements
During her tenure at TELUS, Claudia Torres implemented a new customer feedback system that increased customer satisfaction scores by 15%. She also developed and led a cross-functional team to streamline customer service processes, resulting in a 20% reduction in response time. In 2022, Claudia presented innovative strategies for enhancing customer loyalty at the Global Customer Experience Summit.
Background
Claudia Torres has extensive experience in customer experience management within TELUS. She has climbed the ranks from a Quality Assurance Team Lead, a position she held for seven years starting in 2012, to her current global role. Additionally, Claudia contributes to the community by volunteering as a mentor for young professionals in the customer service industry through the TELUS mentorship program.