Colin Hyland
About Colin Hyland
Colin Hyland is a Client Loyalty & Retention Specialist at TELUS, with extensive experience in fitness management and customer service roles in Calgary, Canada.
Title and Current Role
Colin Hyland is currently working as a Client Loyalty & Retention Specialist at TELUS. In this role, he focuses on developing and gaining approval for outbound calling programs, including Welcome Calls and customer regimens. He reports trends and concerns noted during customer interactions to management to ensure continuous improvement. Additionally, Colin educates customers about new product offerings and helps grow monthly autoship programs.
Previous Experience in the Fitness Industry
Colin Hyland has extensive experience in the fitness industry, having previously worked as a Fitness Manager at Calgary Winter Club from 2012 to 2014. He also served as a Summer and Booking Coordinator at Trico Centre from 2010 to 2012, and as a Fitness & Wellness Program Coordinator at Talisman Centre from 2005 to 2009. Currently, he is a Group Fitness Instructor at Repsol Sport Centre in Calgary.
Early Career and Roles in Aquatics
Colin Hyland started his career in various roles related to aquatics and risk management. He worked as an Aquatics Administrative Assistant / Risk Management Specialist at Talisman Centre from 2003 to 2005. Earlier, he served as an Assistant Supervisor / Programs Specialist at Mount Pleasant Outdoor Pool from 2001 to 2003. These roles provided him with significant experience in managing aquatic facilities and ensuring safety protocols.
Educational Background
Colin Hyland studied at the University of Calgary, where he earned a Bachelor's Degree in Kinesiology and Exercise Science, completing his studies from 1998 to 2003. He also studied at Mount Royal University, where he achieved a certification in Effective & Professional Business Writing in 2014. His education has provided him with a strong foundation in both exercise science and professional communication.
Customer Service and Retention Strategies
In his current role at TELUS, Colin Hyland excels in building strong rapport with customers by utilizing his interpersonal skills and anticipating member needs. He handles customer cancellation requests and works to resolve issues positively to retain customers. Additionally, Colin develops strategies and recommendations for retaining customers based on interactions with inactive customers and agents.