Colleen Lightbody, Pmp
About Colleen Lightbody, Pmp
Colleen Lightbody is a Project Manager at TELUS in the Operations PMO, based in Toronto, Canada.
Title and Current Role
Colleen Lightbody currently holds the position of Project Manager within the Operations PMO at TELUS in the Toronto, Canada Area. She manages business and technical projects, leading initiatives across various functions within the company to drive efficiency and process improvements.
Previous Role at TELUS
Before her current role, Colleen Lightbody worked at TELUS as a Business Analyst in Call Centre Operations from 2000 to 2008. During this period, she played a crucial role in supporting call centre operations and initiatives, accumulating eight years of valuable experience in business analysis and operational management.
Educational Background
Colleen Lightbody studied at York University, where she pursued a Bachelor of Arts in Law and Sociology. This educational foundation provided her with a comprehensive understanding of legal and social aspects, which she leverages in her role as a project manager.
Notable Achievements
During her tenure at TELUS, Colleen Lightbody implemented a technology-based IVR call centre initiative that resulted in over $500K in savings. She also led the implementation and change management for a new application launch, impacting over 5000 call centre agents. These achievements underscore her expertise in driving cost-saving and efficient project implementations.
Project Management Experience
Colleen Lightbody has extensive experience managing business and technical projects at TELUS. Her portfolio includes initiatives for Telus Health, Finance, IT, and Call Centre departments. She collaborates closely with project and product sponsors to define business problems and ROI, ensuring executive approval and successful project execution.