Cory Walker
About Cory Walker
Cory Walker is a Senior Business Analyst specializing in Advanced Analytics at TELUS in Burnaby, British Columbia, Canada.
Title
Cory Walker serves as a Senior Business Analyst, Advanced Analytics – CE AI Data & Analytics at TELUS. Based in Burnaby, British Columbia, Canada, Cory focuses on utilizing advanced analytics to support customer experience and artificial intelligence initiatives within the company.
Current Position at TELUS
Cory Walker is currently positioned at TELUS as a Senior Business Analyst, Advanced Analytics – CE AI Data & Analytics. In this role, Cory applies advanced analytical techniques and tools to optimize customer experience and provides business insights through data-driven methodologies. Key responsibilities include developing machine learning forecasting models and conducting detailed analyses using Python, R, and Prophet.
Professional Experience at TELUS
Cory Walker has a long-standing association with TELUS, starting as a Client Care Representative / National Help Desk member from 2006 to 2009. He then transitioned to the SWAT & TTV First Pass Yield Teams, serving from 2009 to 2011. Between 2011 and 2014, Cory worked as a Business Analyst I Scheduling RP&O, followed by a role as Business Analyst II Strategic Planning RP&O from 2014 to 2019, before advancing to his current senior role. His various positions over the years have equipped him with extensive knowledge and expertise in strategic planning and operations.
Machine Learning and Data Analysis Expertise
Cory Walker has developed and deployed machine learning forecasting models specifically for call center predictive modeling. Proficient in languages and frameworks such as Python, R, and Prophet, he leverages these tools to draw actionable insights from data. Furthermore, he utilizes Alteryx and Knime for sophisticated workflow data analysis and forecasting, contributing to the optimization of business operations.
Project Management and Mentorship
In addition to his analytical capabilities, Cory excels in coordinating and modeling budgets, often collaborating with peers to deliver comprehensive proposals. He conducts detailed project and initiative impact assessments and risk management analyses, providing well-founded recommendations for addressing business challenges. Additionally, Cory mentors new talent, aiding their integration into the company and connecting them to key stakeholders, thereby facilitating smoother onboarding experiences.