Craig Murley
About Craig Murley
Craig Murley is the Director of Information Services for IT Service Management at TELUS, with extensive experience in IT solutions and high-profile client management.
Director, Information Services for IT Service Management at TELUS
Craig Murley serves as the Director of Information Services for IT Service Management at TELUS. In this role, he leads teams responsible for developing and supporting IT solutions in service request management, change management, incident/problem management, business process orchestration, eCommerce, and client identity. He engages with multiple business areas and executive leadership to drive multi-year planning of systems implementations. His role also includes oversight of performance management and development of managers.
Past Experience at TELUS
Craig Murley has an extensive history with TELUS, having held several positions within the company. He was the Director of Information Services for Contact Centre Care from 2008 to 2015 and a Program Director from 2006 to 2008. Prior to that, he served as a Senior Program Manager from 2005 to 2006 and Project Manager from 2002 to 2005. He began his career at TELUS as a Program Manager from 2001 to 2002.
Work at Fourth Dimension Interactive
Before joining TELUS, Craig Murley worked at Fourth Dimension Interactive, where he held the position of General Manager from 1999 to 2000. Prior to that, he was the Project Manager & Business Development Manager from 1997 to 1999. In these roles, Craig was responsible for overseeing project management and contributing to business development efforts.
Educational Background
Craig Murley attended The University of British Columbia, where he studied International Relations & Political Science. He achieved a Bachelor of Arts degree from the institution.
Experience with High-Profile Clients
Craig Murley has worked with several high-profile clients during his career. These include The Boeing Company, The Disney Corporation, Autodesk, Microsoft Corporation, Pratt & Whitney, Cushman & Wakefield, the Geological Survey of Canada, and the Pennsylvania Turnpike Commission. His experience with these clients has provided him with a strong background in managing and delivering IT services for large organizations.
Vendor Negotiation and Management
In his current role at TELUS, Craig Murley is responsible for negotiating and working with multiple vendors including Accenture, Appian, BMC, Ericsson, IBM, and Oracle. His responsibilities involve ensuring that vendor relationships are managed effectively to support the delivery of IT services.