Cristina Fundaro
About Cristina Fundaro
Cristina Fundaro is a Communications Specialist at TELUS in Montreal, Canada, with extensive experience in various roles within the company.
Current Role at TELUS
Cristina Fundaro is currently working as a Communications Specialist at TELUS in the Montreal, Canada Area. In this role, she leads the development and execution of communications plans based on customer interactions and social media opportunities. She focuses on creating content that helps customers maximize their use of TELUS products and services. Additionally, she uses the TELUS voice to create content that aids in contact avoidance, contributing to operational efficiency.
Previous Roles at TELUS
Cristina Fundaro has a long history with TELUS, having served in various roles over the years. She previously worked as a Business Analyst from 2009 to 2012 for three years. Before that, she was a Customer Service Representative for nine years, from 2000 to 2009. Throughout her tenure at TELUS, Cristina has accumulated a wealth of experience in different facets of the company, enhancing her expertise and broadening her skillset.
Social Listening and Engagement
In her current role, Cristina Fundaro engages in active social listening and handles engagement for matters related to partners, competitors, and the industry. This aspect of her job involves monitoring social media and other communication channels to stay informed about market trends and public sentiment. By acting on these insights, she helps steer TELUS’s communication strategies effectively.
Creating Value-Added Content
Cristina is dedicated to creating value-added content that assists TELUS customers in maximizing the benefits of their products and services. This includes generating informative and helpful materials tailored to customer needs, helping them make the most out of their TELUS experience. Her content aims to improve customer satisfaction and enhance the overall efficiency of TELUS’s operations.