Crystal Greig
About Crystal Greig
Crystal Greig is the FFH Team Manager at TELUS, with over 16 years of experience in various customer service and support roles within the company.
Current Position as FFH Team Manager
Crystal Greig is currently serving as the FFH Team Manager at TELUS. She was promoted to this role in May 2019 after a successful tenure as an Acting Manager. In her current position, she oversees the field services team, ensuring efficient operations and high-quality service delivery to clients.
Career History at TELUS
Crystal Greig has been with TELUS for over 16 years, starting her career at the company in 2007. Over the years, she has taken on multiple roles, beginning as a Client Service Representative. Her subsequent positions included Loyalty and Retention Specialist from 2009 to 2012, Resolution Specialist from 2012 to 2016, and Help Desk Specialist from 2016 to 2019. These roles were all based in Calgary, Alberta, Canada.
Transition to Leadership Roles
In 2019, Crystal Greig transitioned into leadership roles within TELUS. She began as an Acting Manager for a period of 4 months before being officially promoted to FFH Team Manager in May 2019. Her progression into management reflects her capability and the extensive experience she has gathered over the years in various client-facing and support capacities.
Experience in Customer Service
Crystal Greig boasts extensive experience in customer service and support roles. Her career at TELUS began in the role of Client Service Representative, which laid the foundation for her proficiency in customer relations. She further honed her skills in positions such as Loyalty and Retention Specialist and Resolution Specialist, consistently demonstrating her ability to address and resolve client issues effectively.