Cynthia Smith
About Cynthia Smith
Cynthia Smith is a Senior Business Analyst at TELUS with over 15 years of experience in various roles within the company, specializing in Business Development and Opportunity Discovery in the telecommunications industry.
Title
Cynthia Smith holds the position of Senior Business Analyst at TELUS, leveraging her extensive experience to drive business development and opportunity discovery.
Current Role at TELUS
Cynthia Smith is currently serving as a Senior Business Analyst at TELUS. In her role, she leads the Robotic Process Automation Centre of Excellence, focusing on innovative solutions to streamline business processes and improve operational efficiency.
Professional Experience at TELUS
Cynthia Smith has a long-standing history with TELUS, having held various roles over more than 15 years. Her journey at TELUS includes positions such as Business Analyst, Training & Development Designer, National Learning Partner, Team Manager for Service Assurance, Project Manager for Service Assurance, and Project Analyst for Strategic Planning and Execution. This extensive experience highlights her comprehensive understanding of the company’s operations and culture.
Previous Work Experience
Before her extensive tenure at TELUS, Cynthia Smith worked at IBM as a Mobility Coordinator from 1996 to 2000. This early career experience laid the foundation for her expertise in the telecommunications industry.
Education and Skills
Cynthia Smith studied at Centennial College, equipping her with the foundational knowledge needed for her career. She possesses strong skills in coaching, workforce management, contact centers, management, and leadership. Her specialization in business development and opportunity discovery within the telecommunications sector further underscores her qualifications.