Cynthia Zaidi
About Cynthia Zaidi
Cynthia Zaidi is a KPS Knowledge Process Specialist at TELUS Business with over two decades of experience in customer service and relations.
Title
Cynthia Zaidi currently holds the position of KPS Knowledge Process Specialist at TELUS Business.
Company
Cynthia Zaidi is employed at TELUS Business as a KPS Knowledge Process Specialist.
Career at TELUS
Cynthia Zaidi has been with TELUS since June 2014, accumulating over 9 years of experience. She started her journey at TELUS Consumer Solutions, where she served as a Consumer Customer Service Advisor, Subject Matter Expert, and Huddle Leader. Her extensive experience within the company spans various roles, revealing her versatility and dedication.
Previous Roles at Rogers Communications
Before her tenure at TELUS, Cynthia Zaidi worked at Rogers Communications. From 2002 to 2008, she held the role of Consumer Customer Relations Specialist. This six-year period allowed her to accumulate valuable experience in customer relations, forming a strong foundation for her subsequent roles.
Professional Experience in Customer Service
With over two decades of experience in customer service and relations, Cynthia Zaidi has developed a comprehensive skill set in these areas. Her roles have ranged from customer service advisory to specialized positions such as Subject Matter Expert and Huddle Leader, demonstrating her ability to adapt and excel in various customer-facing functions.