Daigoro Rodriguez
About Daigoro Rodriguez
Daigoro Rodriguez is a Service Resolution Management professional at TELUS in Rimouski, Québec, with extensive experience in leadership development and technical support.
Current Role at TELUS
Daigoro Rodriguez is currently working at TELUS in Rimouski, Québec, holding dual roles as Service Resolution Management and Data Network Assistant. In his capacity as Service Resolution Management, he has been instrumental in implementing the Service Resolution Management department at the Rimouski center, making him the first SRM based there.
Previous Positions at TELUS
Daigoro Rodriguez has held various positions at TELUS over the years. He was part of the Leadership Development Program from 2014 to 2016 and served as a Help Desk Analyst from 2014 to 2015. Prior to these roles, he worked as a Customer Service and Sales Representative from 2013 to 2014. His extensive experience at TELUS has equipped him with a deep understanding of the company's operations and customer service protocols.
Career at TeleTech
Before joining TELUS, Daigoro Rodriguez worked at TeleTech, where he held multiple roles over several years. He served as the Site Learning and Leadership Development Coordinator from 2009 to 2012 and was the Technical Knowledge Champion from 2006 to 2009. He began his career at TeleTech as a Language and Technical Product Trainer from 2004 to 2006 and briefly held the position of Operations Supervisor in 2006.
Educational Background
Daigoro Rodriguez studied at CENEVAL and achieved his High School Diploma in 2007. His education has provided him with a solid foundation for his extensive career in various technical and leadership roles.
Professional Skills and Certifications
Daigoro Rodriguez holds a Six Sigma White Belt certification, demonstrating his proficiency in process improvement methodologies. He specializes in the Switchgear Coaching Model and has developed training material for diverse organizational needs. Additionally, he has a medium to mid-high level proficiency in Excel, including skills in pivot tables, completion reporting, and tendency charts.