Damian Winston
About Damian Winston
Damian Winston is an Escalations Manager at TELUS in Scarborough, Ontario, Canada, with a diverse background in customer service and technical support roles.
Current Position at TELUS
Damian Winston serves as the Escalations Manager at TELUS, located in Scarborough, Ontario, Canada. He transitioned to this role in February 2018 after completing developmental roles in escalations management. His current responsibilities involve managing escalated client cases and ensuring customer satisfaction at the highest levels of the support hierarchy.
Previous Roles at TELUS
Before becoming the Escalations Manager, Damian held multiple roles at TELUS in Scarborough, Ontario. From 2013 to 2017, he worked as a Loyalty and Retention Specialist, where he focused on maintaining customer satisfaction and retention. Prior to that, from 2008 to 2013, he served as a Client Care Specialist, providing frontline customer support and resolving client issues efficiently.
Professional Experience Before TELUS
Prior to his tenure at TELUS, Damian Winston amassed experience in various customer service and support roles. He briefly worked at ClientLogic as a Tier 1 Technical Support representative for U.S. T-Mobile support in Toronto, Ontario. Additionally, he worked at The Beer Store in Scarborough, Ontario, as a CSR/Keyholder from 2001 to 2008. His early career also included a role as a Collections Agent at a Third Party Collection Agency in 2000 and as a Sales Cashier at No Frills from 1998 to 2000.
Educational Background
Damian Winston studied at York University, focusing on English Literature, for 11 months in 2001. Prior to that, he attended Blessed Mother Teresa Catholic Secondary School from 1994 to 1998, where he earned an Ontario Secondary School Diploma with honours in Artistic and Academic Performance. His education has provided a strong foundation in both the arts and literature.
Developmental Roles in Escalations Management
Damian Winston completed two significant developmental roles in escalations management before securing his permanent position as Escalations Manager. In April 2017, he completed a one-month developmental role, followed by a six-month role from September 2017 to February 2018. These developmental experiences equipped him with essential skills and insights needed for his current role managing escalations at TELUS.